First Capital Bank (FCB) has unveiled ‘Take the First Step,’ an innovative digital account opening platform aimed at enhancing financial accessibility and inclusion through convenient banking services.
Speaking during the launch event on Thursday, FCB Marketing Manager Tiyamike Tizifa said the Bank recognised the growing digital technology gap in Malawi amid rapid technological advancement globally.
“We believe in understanding the needs of our customers, and this innovation is driven by customer insights. Accounts can now be opened online instantly while on the go,” said Tizifa.
He indicated that once customers open accounts through the platform, they can instantly begin transacting.
Tizifa further said the platform has been approved by the Reserve Bank of Malawi (RBM), assuring customers of its security and safety through a verification process.
“Regardless of where you are, there three requirements needed to open an account. Firstly, you need a valid Malawian national ID, a smartphone and your face for verification. Upon completion of the process customers can collect their ATM cards from their nearest branches,” said Tizifa.
One of the attendees at the launch, Themba Mwale, who successfully opened an account during the event, described the process as seamless and fast.
“I have been able to open an account within five minutes, and I have also been able to receive money through it. These are the technologies we need to be advancing in the country,” said Mwale.
“We believe in understanding the needs of our customers…”
Tiyamike Tizifa
FCB Marketing Manager
